Question 1

What is Infinity by Maxx?

Accepted Answer

Infinity by Maxx is an IPTV service that delivers live television and on-demand content through the internet, eliminating the need for traditional cable or satellite connections.

Question 2

What internet speed is required for Infinity by Maxx?

Accepted Answer

A minimum stable speed of 3–4 Mbps is required for streaming. Higher speeds will provide a smoother viewing experience.

Question 3

How much data does Infinity by Maxx TV consume?

Accepted Answer

Streaming for approximately four hours per day may consume around 40–50 GB per month, depending on content quality and usage.

Question 4

Do I need a satellite dish to use Infinity by Maxx?

Accepted Answer

No. Infinity by Maxx works entirely over an internet connection and does not require a satellite dish or antenna.

Question 5

Can I use my computer while watching Infinity by Maxx TV?

Accepted Answer

Yes. Your computer and TV operate independently, allowing you to browse or work while watching Infinity by Maxx TV.

Question 6

I have not received my registration email. What should I do?

Accepted Answer

Please check your spam or junk folder.

Question 7

How do I recharge my Infinity by Maxx TV subscription?

Accepted Answer

You can recharge your Infinity by Maxx TV service by purchasing a valid subscription or recharge card from our website or an authorised seller and following the activation instructions provided.

Question 8

When should I recharge my subscription?

Accepted Answer

It is recommended to recharge your subscription before the current plan expires to ensure uninterrupted service.

Question 9

Will my service stop if I don't recharge on time?

Accepted Answer

Yes. If the subscription is not renewed before expiry, the service may be temporarily suspended until a recharge is completed.

Question 10

What should I do if my recharge does not reflect?

Accepted Answer

If your recharge does not activate within the expected time, please contact our support team with your registered email and device details for assistance.

Question 11

What is your return policy?

Accepted Answer

As Infinity by Maxx TV is a prepaid service, it is provided with a one-year replacement warranty on the set-top box (remote control excluded). For this reason, change-of-mind returns are generally not applicable. Return/change of mind can be discussed on a case by case basis by raising a ticket in our support section and a handling fee of $125 will be charged as handling and restocking fee for any returns that are approved. Any returns that are accepted will have a Return Authorisation Number (RAN) provided by the support team in your ticket. This needs to be provided to the customer service team to organise the return and refund, after the restocking and handling fees are deducted.

Question 12

How is a fault assessed?

Accepted Answer

If fault is in our product we will replace it with an alternative within the warranty period. If the fault is deemed to be outside factors such as internet service, modem, router or anything else that's not in our control, we will inform you.

Question 13

Do Infinity by Maxx TV box come with a warranty?

Accepted Answer

Yes. Infinity by Maxx TV box includes a one-year hardware warranty. The remote control carries a one-month warranty.

Question 14

What should I do if I experience technical issues?

Accepted Answer

Do not reset your device. First, unplug the box for 10–15 seconds and restart it. If the issue continues, restart your internet router.

Question 15

How can I contact Infinity by Maxx TV support?

Accepted Answer

You can reach our support team through the contact form available on the Support page our website.

Question 16

What information should I provide when contacting support?

Accepted Answer

Please share your registered email address, device details, and a brief description of the issue to help us assist you faster.

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